A Corporate Lesson

In today's rapidly evolving corporate environment, training and development are essential for building and maintaining a skilled, engaged and motivated workforce. However, many corporate care organsations overlook a key, often underestimated factor - the method of training delivery.

Traditional corporate training often relies on pristine uniforms, complex jargon, lofty terminology and polished corporate imagery. While these may project professionalism, they inadvertently create walls rather than bridges. Staff, especially in the care sector, may already struggle with self-worth, confidence or limited educational backgrounds. When faced with dense language and formal presentations, many employees tune out, feeling alienated rather than inspired.

The core issue lies in the image,  format and language used. Big words and corporate buzzwords can be intimidating, leading to disengagement and frustration. Shirt and tie or corporate dress intimidates and there is no immediate connection. When staff cannot relate or easily digest training material, their ability to apply what they learn diminishes. Worse, these barriers can erode their self-belief, making them feel less capable and valued.

This disconnect results in a cycle where staff struggle to stay engaged during sessions, forget key information quickly and are less likely to implement new practices effectively. Ultimately, the goal of training which is to improve care quality and confidence, fails to materialise.

For training to be truly impactful, it must resonate with the audience. This means using simple, clear language that everyone can understand. It also means presenting information in a relatable way, incorporating stories, visuals and practical exercises rather than relying solely on lecture-style delivery. Do not underestimate the power or impact of the trainer blending in or being part of the group can have.

Breaking Down Barriers: Training That Connects, Not Intimidates

I came into this sector with no formal qualifications, very little self-esteem and a deep sense of not being "good enough." I often felt lost and would disengage in environments where big words and polished presentations dominated. It wasn’t that I didn’t care, I just couldn’t connect. I thought that this person in front of me knew things that I could never understand, so what was the point?

That experience has shaped everything about how I now deliver training. I’ve learned that simplicity isn’t a weakness, it’s a strength. When I speak plainly, when I use real-life examples, when I create space for people to ask questions without fear of judgment, I see people light up. I see them get it. And more importantly, I see them believe in themselves. I dress like everybody else in the room, comfortable and ready for the day. I aim to make everybody feel relaxed and if that means I have to wear a pair of jeans and an t-shirt, then so be it.

This approach has helped me reach people who might otherwise be left behind. It’s helped build teams that are not only more skilled but more confident, more connected, and more compassionate. People actually want to come to training, want to learn and I’m very privileged that I can share my experiences with people as I can put myself in that position.

If you’d like to learn more about Indago Development’s social care training and how we can help your teams feel connected, confident and empowered, please contact Jay Carder @ info@indagodevelopment.co.uk.